"We want every stay to be exceptional — for your group and for the house. These terms help us ensure that happens for everyone."
Booking & Payment
- 0% Deposit: Nothing is charged when you make your booking.
- Deposit: A 50% deposit is charged 7 days after your booking is made. This is to secure your reservation and is fully refundable up until 42 days prior to your arrival.
- Balance Payment: The outstanding balance will be auto-charged 42 days (6 weeks) prior to your arrival date. You will receive a reminder email the week before.
- Cancellation: Bookings are fully refundable up until 6 weeks prior to your arrival, at which point the booking becomes non-refundable, unless we are able to resell your dates, in which case a 50% refund will be given.
- Lead Booker Age: The lead booker must be 30 years old or over.
- Security Deposit: A fully refundable security deposit may apply to your booking. This is not a charge. It is a 'hold' against your card in case of damage and is a pre-requisite of our insurance company for certain bookings only. We will contact you if they require us to collect a security deposit.
Arrival & Departure
- Standard Check-in: Access is available from 4pm on your arrival day. Earlier access is bookable as an additional extra on your booking (e.g. 2pm access = £50).
- Standard Check-out: The house must be fully vacated by 10am on your departure day unless an extension has been agreed with us.
House Rules
- No Smoking: Smoking is strictly prohibited throughout the property.
- No Confetti or Glitter: The use of glitter or confetti is not permitted anywhere in the house or grounds.
- No Amplified Live Music or Sound Systems: Amplified live music and external sound systems are not permitted at the property, outside of the equipment provided.
- No Large Events: The house may not be used to host large events involving people who are not part of the group staying at the house.
- No Stag Do's: We do not accept bookings for stag do's.
- No Food or Drink Above Ground Floor: Food and drink must not be taken above ground floor level.
- No Outdoor Shoes Above Ground Floor: Slippers are provided for guests.
- Breakages & Missing Items: Breakages and missing items may be chargeable. We understand the odd plate or glass will get broken and ask guests to report any accidental damage during their stay.
Hot Tub
- Children: Children under 12 must not be left unattended in the hot tub at any time.
- No Glass: Glass is not permitted in or around the hot tub. Polycarbonate glasses are provided for use in this area.
- No Food: Food must not be taken into the hot tub.
- Topping Up: Please keep the hot tub topped up with water throughout the course of your stay.
- Showering: Please remove all body creams and moisturisers before using the hot tub.
- Cover: The hot tub cover must be put back on as soon as guests get out. Please do not leave the hot tub uncovered.
- Improper use of the hot tub will result in a fine of £250, or an amount to cover any resulting damage (e.g. new pump = £500).
Fire Safety
- Emergency Exit: The emergency exit from the building is via the main staircase.
- Fire Alarm: If the fire alarm sounds, please ascertain whether or not there is a fire. If fire is found, phone the fire brigade on 999 and go to your house’s meeting point: the pavement outside Cliffhanger House, the promenade over the road in front of Zanzibar House, or the pavement opposite Hastings House.
- Fire Extinguishers: Only to be used in case of a fire, provided you are trained in their use and are confident in your ability to tackle a fire.
Departure Conditions
- Tidy State on Departure: The house must be left in a tidy and reasonable condition on departure, including clearing all personal belongings, waste and recycling. Please put back any furniture, cushions or blankets moved during your stay.
- BBQ: The BBQ must be left clean on departure. A cleaning fee of £50 will be charged to your card if left dirty to cover the time and cost of extra cleaning.
- Wood Burner (Cliffhanger House): The wood burner must be left clean. Please take all embers and ash down to the garden.
If you have any questions about these terms prior to booking, get in touch with the house you're staying at directly, or reach us on the number below.
Call us on +44 (0) 7973 858711